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December 3, 2025 - Media Release

TransLink gets green light to deliver more HandyDART trips, longer hours, and easier booking

New Customer-First Plan will bring a refresh of operations to better support customers and caregivers

HandyDART vehicle

NEW WESTMINSTER, BC – Service upgrades are coming for 32,000 registered  HandyDART customers across Metro Vancouver, with the TransLink Board of Directors voting in favour of the HandyDART Customer-First Plan today.

The plan will give users more reliable service through increased trip availability, extended service hours, and new booking software. It follows extensive analysis, stakeholder engagement, and an external review of HandyDART’s delivery model.

Some of the 19 initiatives in the Customer-First Plan include:

  • Introducing new software that enables online trip booking and cancellations, real-time vehicle location monitoring, and a simpler HandyDART registration process

  •  Extending HandyDART service hours from midnight to 2 a.m.

  • Expanding one-on-one travel training for customers

  • Continuing to use a dedicated specialized service provider for HandyDART operations to maximize service delivery for customers

  • Expanding and standardizing training for HandyDART operators and taxi drivers who support the service

These actions build on TransLink’s Access for Everyone plan and will help deliver the goal of expanding and modernizing HandyDART service by providing the improvements customers and caregivers have asked for.

HandyDART is already one of the highest-rated services in the TransLink system and this plan is a first step towards making it even better. Further engagement with customers, caregivers, frontline employees, and stakeholders will take place as the actions in the plan progress to implementation.

HandyDART facts and statistics:

  • Customers rated HandyDART service 8.8 out of 10 last year, the second highest score the service has ever received
  • HandyDART’s customer satisfaction rating (8.8) is higher than SkyTrain (8.4), SeaBus (8.7), and the conventional bus system (7.9)
  • 99.6 per cent of HandyDART trip requests were delivered last year
  • 91 per cent of all HandyDART trips arrived on time last year

More information:
 Read TransLink’s Customer-First Plan and the Delivery Model Review here
2024 HandyDART Service Performance Review

Media contact:
 TransLink Media Relations
E: media@translink.ca